Answer & resolve
Your AI handles the whole conversation and knows when to bring in a human.
Answers and resolves conversations on its own, 24/7. Self-escalates on a refusal, an empty reply, or when a visitor asks for a human, with zero extra API calls.
A retrieval-grounded, first-person draft reply the agent reviews, edits and sends. It can even continue a partial draft; every outcome is logged.
One click condenses any thread into an internal handoff summary, persisted on the conversation so nobody re-reads it.
Polishes an agent draft, fix, professional, friendly, concise or expand, with undo, right in the inbox composer.
Automate & organise
Keep the inbox clean, searchable and on-brand without manual busywork.
Categorises against your tag catalog with a confidence score and reason. Review, accept or dismiss, and it auto-runs on close or handoff.
Shared and personal saved replies with a “/” composer picker, {var} substitution, and usage ranking.
Plain-language rules the AI follows. Prompt mode injects business rules; connector mode runs live actions like order lookup or a discount.
Convert & grow
Turn support conversations into pipeline and revenue.
Buying-intent and budget-driven vector catalog match, shown as cards in the widget and inbox. Off, reactive or proactive per bot.
Per-conversation dollar attribution for carts, leads and deals, plus a public conversions API to prove the value of support.
Extracts validated name, email, phone and intent, no hallucinated contacts, merges pre-chat data, and never blocks the reply.
An AI agent that closes the loop, not just the ticket.
It resolves routine questions end to end, recommends products, and captures the lead when no one is online, then escalates to a human the moment a conversation needs one. You stay in control; it does the repetitive work.