Answer & resolve
Your AI handles the whole conversation and knows when to bring in a human.
Answers and resolves conversations on its own, 24/7. Self-escalates on a refusal, an empty reply, or when a visitor asks for a human, with zero extra API calls.
A retrieval-grounded, first-person draft reply the agent reviews, edits and sends. It can even continue a partial draft; every outcome is logged.
One click condenses any thread into an internal handoff summary, persisted on the conversation so nobody re-reads it.
Polishes an agent draft, fix, professional, friendly, concise or expand, with undo, right in the inbox composer.
Some answers have to be word-for-word: refund windows, SLA terms, legal wording. Pin those and they are served exactly as written, skipping the AI entirely. No tokens, no drift.
Every reply shows which of your documents it came from. Visitors believe what they can check, and your team can see why the bot said something.
When nothing in your knowledge covers a question, it says so and offers a person instead of guessing. A confident wrong answer is the fastest way to lose a customer.
Automate & organise
Keep the inbox clean, searchable and on-brand without manual busywork.
Categorises against your tag catalog with a confidence score and reason. Review, accept or dismiss, and it auto-runs on close or handoff.
Shared and personal saved replies with a “/” composer picker, {var} substitution, and usage ranking.
Plain-language rules the AI follows. Prompt mode injects business rules; connector mode runs live actions like order lookup or a discount.
Re-checks your pages on a schedule and only re-trains what actually changed. Your bot stops quoting last quarter's prices a month after you updated them.
Import the articles you already wrote in Intercom, Zendesk, Crisp, tawk.to, Freshdesk or any CSV. Headings and pricing tables survive intact.
Pick hosting, e-commerce, travel, clinic, real estate or education and the bot arrives knowing that industry's questions, guardrails and escalation rules.
Convert & grow
Turn support conversations into pipeline and revenue.
Buying-intent and budget-driven vector catalog match, shown as cards in the widget and inbox. Off, reactive or proactive per bot.
Per-conversation dollar attribution for carts, leads and deals, plus a public conversions API to prove the value of support.
Extracts validated name, email, phone and intent, no hallucinated contacts, merges pre-chat data, and never blocks the reply.
Say hello after time on page, scroll depth, exit intent, or only on the pages you choose. It never interrupts a chat already in progress.
Your site signs a token for logged-in users, so the bot can answer "where is my order" safely. The identity comes from your login system, never from something typed into a chat box.
Prove it works
See what the AI actually took off your team, and catch it the moment quality slips.
Containment rate, escalation rate, cost per conversation and an estimated saving based on your own cost per ticket. The number a renewal conversation actually needs.
Questions your bot has to keep answering correctly, re-run automatically after every retrain. Changing a prompt stops being a gamble.
Every question it could not answer, deduplicated and ranked by how often people asked. One click turns each one into an answer.
A thumbs up or down on every reply and a satisfaction score at the end of a chat. A thumbs-down becomes a knowledge gap on its own.
An AI agent that closes the loop, not just the ticket.
It resolves routine questions end to end, recommends products, and captures the lead when no one is online, then escalates to a human the moment a conversation needs one. You stay in control; it does the repetitive work.